Stay safe: CareerCola does not guarantee employer authenticity. Never pay fees or share OTP, bank details, or passwords to obtain a job. Job Safety policy · Report this job

Associate Service Desk Representative

Diebold Nixdorf

  • Location Hyderabad, Telangana, India
  • Job type Full-time
  • Work mode On-site
  • Salary Not disclosed
  • Posted
Apply now

Job overview

Location
Hyderabad, Telangana, India
Job type
Full-time
Work mode
On-site
Salary
Not disclosed
Category
IT & Technology
Posted
Valid through

At a glance by CareerCola

Company
Diebold Nixdorf
Role
Associate Service Desk Representative
Location
Hyderabad, Telangana, India
Employment type
Full-time
Work mode
On-site
Category
IT & Technology
Posted
13 Oct 2026
Valid through
12 Nov 2026

About the role

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
  • Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
  • Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists.
  • Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
  • Uses remote tools to troubleshoot, analyze and resolve technical issues.
  • When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
  • Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
  • Informs manager or dedicated IRM team in case of customer escalations.
  • Documents all activity and updates the appropriate knowledge management, reporting and other systems.
  • Ensures high levels of customer satisfaction at all times.

    • Required Qualifications
  • Education or equivalent work experience required.
  • Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
  • Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.

    • About Diebold Nixdorf

    Learn more about Diebold Nixdorf on their company profile.

    View company profile

    Related searches

    IT & Technology Jobs Jobs in Hyderabad Jobs in Telangana Jobs in India Remote Jobs

    Related jobs

    SAP RE-FX

    Capgemini

    • Location Pune, Maharashtra, India
    • Experience 5+ years
    • Job type Full-time
    • Work mode Hybrid

    Salary Not disclosed

    Locations: Pune, Bangalore, Bengaluru, Mumbai, India. Choosing Capgemini means choosing a company where you will be empowered to shape your career in the...

    • SAP RE-FX
    • SAP FI
    • SAP FI-AA
    • Lease Management

    SAP ABAP EWM Consultant

    Capgemini

    • Location Bengaluru, Karnataka, India
    • Experience 4-6 years
    • Job type Full-time
    • Work mode Hybrid

    Salary Not disclosed

    Locations: Bangalore, Bengaluru, Mumbai, Pune, India. Choosing Capgemini means choosing a company where you will be empowered to shape your career in the...

    • SAP ABAP
    • SAP EWM
    • S/4HANA
    • OO ABAP

    Vertex AI

    Capgemini

    • Location Navi Mumbai, Maharashtra, India
    • Experience 3+ years
    • Job type Full-time
    • Work mode Hybrid

    Salary Not disclosed

    Locations: Navi Mumbai, Mumbai, Hyderabad, Chennai, Pune, Bangalore, Bengaluru, India. Choosing Capgemini means choosing a company where you will be...

    • Python
    • Machine Learning
    • Google Cloud Platform
    • Vertex AI

    Data Scientist II, Last Mile Science

    Amazon

    • Location Bengaluru, Karnataka, India
    • Job type Full-time
    • Work mode On-site

    Salary Not disclosed

    Description Does the thought of improving one of the world’s most complex logistic systems inspire you? Is your passion to sift through hundreds of systems...

    Senior Machine Learning Engineer, Accelerated Apache Spark

    NVIDIA

    • Location Santa Clara, California, United States
    • Job type Full-time
    • Work mode On-site

    Salary Not disclosed

    NVIDIA is looking for a Machine Learning Engineer to join the GPU accelerated Apache Spark team. Apache Spark is the most popular data processing engine in...