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CBC - CRM & ORM Lead - Senior Manager

Wonder Cement

  • Location Udaipur, Rajasthan, India
  • Job type Full-time
  • Work mode On-site
  • Salary Not disclosed
  • Posted
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Job overview

Location
Udaipur, Rajasthan, India
Job type
Full-time
Work mode
On-site
Salary
Not disclosed
Category
Administration
Posted
Valid through

At a glance by CareerCola

Company
Wonder Cement
Role
CBC - CRM & ORM Lead - Senior Manager
Location
Udaipur, Rajasthan, India
Employment type
Full-time
Work mode
On-site
Category
Administration
Posted
15 Oct 2026
Valid through
31 Oct 2026

About the role

Own CRM and ORM strategy across all customer and online touchpointsDrive CSAT outcomes and conversion percentage — primary KPIs for this roleOversee tool stack — MS Dynamics (CRM), Locobuzz (ORM), and CallCentre operationsPresent CRM and ORM performance metrics to Head of Branding and managementSet SLA frameworks for response turnaround — online and offline Manage and develop AM-CRM and AM-ORM — set KPIs and reviewperformanceCoordinate with Digital Manager on ORM protocol and social listening integrationIdentify patterns in customer complaints and feedback; loop insights into marketing and product teams

About Wonder Cement

Learn more about Wonder Cement on their company profile.

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