Job overview
- Location
- Kolkata, West Bengal, India
- Job type
- Full-time
- Work mode
- On-site
- Salary
- Not disclosed
- Category
- Administration
- Posted
- Valid through
At a glance by CareerCola
- Company
- AU Small Finance Bank
- Role
- Cluster Operations and Service Manager
- Location
- Kolkata, West Bengal, India
- Employment type
- Full-time
- Work mode
- On-site
- Category
- Administration
- Posted
- 15 Oct 2026
- Valid through
- 14 Nov 2026
About the role
Group Company: AU Small Finance Bank Limited
Designation: Cluster Operations and Service Manager
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
- Lead and manage end-to-end operations and service delivery across all branches within the assigned cluster, ensuring alignment with the bank’s policies and regulatory requirements.
- Develop and implement operational strategies to optimize branch performance, enhance customer experience, and improve service efficiency.
- Monitor and analyze key performance indicators (KPIs) to identify operational risks, service gaps, and opportunities for process improvements.
- Ensure strict adherence to compliance, risk management, and audit guidelines to maintain the highest standards of operational integrity.
- Collaborate with cross-functional teams including credit, compliance, and technology to streamline processes and resolve operational issues promptly.
- Drive training and development initiatives for branch operations and service teams to build capabilities and maintain high service standards.
- Manage escalation of operational and service-related issues, providing timely resolution and maintaining stakeholder communication.
- Oversee resource planning and allocation within the cluster to ensure optimal staffing and operational efficiency.
- Lead initiatives for digital transformation and automation within cluster operations to enhance productivity and customer satisfaction.
- Prepare and present detailed operational reports and insights to senior management to support strategic decision-making.
- Cluster Operations Management
- Financial Services Compliance
- Risk Management and Mitigation
- Customer Service Excellence
- Process Optimization
- Team Leadership and Development
- Performance Analytics and Reporting
- Regulatory Framework Knowledge
- Cross-functional Collaboration
- Digital Banking Operations
- Resource Planning and Allocation
- Conflict Resolution and Escalation Management
- Bachelor’s degree in Business Administration, Finance, or a related field; MBA or equivalent postgraduate qualification preferred.
- Minimum 8-10 years of progressive experience in operations and service management within the financial services or banking sector, with at least 3 years in a leadership role managing multiple branches or clusters.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Union Affiliation: #*Union Affiliation*#
About AU Small Finance Bank
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