Job overview
- Location
- Jaipur, Rajasthan, India
- Job type
- Full-time
- Work mode
- On-site
- Salary
- Not disclosed
- Category
- Administration
- Posted
- Valid through
At a glance by CareerCola
- Company
- AU Small Finance Bank
- Role
- Customer Service Officer
- Location
- Jaipur, Rajasthan, India
- Employment type
- Full-time
- Work mode
- On-site
- Category
- Administration
- Posted
- 15 Oct 2026
- Valid through
- 14 Nov 2026
About the role
Group Company: AU Small Finance Bank Limited
Designation: Customer Service Officer
Office Location:
Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.
Primary Responsibilities:
- - Handle walk-in customers
- Resolve queries and complaints
- Assist in account opening and transactions
- Ensure compliance with KYC norms
Additional Responsibilities:
- - Support branch operations
- Participate in local marketing activities
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50%
- Institution tier: Tier 2 / Tier 3
Required Certification/s: NA
Required Training/s: Customer Service, Core Banking Systems
Required work experience
- Industry: Banking, Financial Services
- Role: Customer Service, Teller
- Years of experience: 1 to 3
Key Performance Indicators: - Customer satisfaction score
- Query resolution time
- Compliance adherence
Required Competencies: - Customer Orientation
- Communication Skills
- Problem-solving
- Attention to Detail
Required Knowledge: - Banking products
- KYC norms
- Branch operations
Required Skills: - Interpersonal skills
- MS Office
- CRM usage
Required abilities
- Physical: NA
- Other: Patience, Empathy
Work Environment Details: Branch-based, customer-facing
Specific requirements
- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other details
- Pay Rate: Fixed + Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Union Affiliation:
About AU Small Finance Bank
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