Job overview
- Location
- Varanasi, Uttar Pradesh, India
- Job type
- Full-time
- Work mode
- On-site
- Salary
- Not disclosed
- Category
- Administration
- Posted
- Valid through
At a glance by CareerCola
- Company
- Hindalco Industries
- Role
- Specialist Customer Experience
- Location
- Varanasi, Uttar Pradesh, India
- Employment type
- Full-time
- Work mode
- On-site
- Category
- Administration
- Posted
- 15 Oct 2026
- Valid through
- 28 Oct 2026
About the role
1) Job Purpose
To ensure timely, accurate, and efficient dispatch of finished products while coordinating with manufacturing, quality, logistics, warehouses, and customer-facing teams. The role is responsible for driving dispatch planning, documentation compliance, transportation coordination, and on-time delivery performance to support superior customer experience.
2) Job Context & Major Challenges:
Dispatch Operations
- Plan and coordinate daily dispatch activities in line with customer commitments.
- Ensure availability of dispatch documentation, invoices, e-way bills, and transporter records.
- Monitor dispatch schedules and ensure adherence to SLAs.
- Resolve dispatch-related bottlenecks and escalations.
Logistics Coordination
- Coordinate with transporters and logistics partners for vehicle placement and movement.
- Track shipments and ensure timely delivery to customers/sites.
- Optimize freight utilization and transportation efficiency.
Inventory & Order Fulfilment
- Coordinate with manufacturing and warehouse teams for order readiness.
- Ensure accurate material picking, packing, and loading.
- Monitor inventory availability against dispatch plans.
Stakeholder Management
- Work closely with Customer Experience, Manufacturing, Quality, Sales, and Supply Chain teams.
- Provide dispatch status updates and delivery tracking information.
- Handle urgent customer requirements and escalation cases.
MIS & Process Compliance
- Maintain dispatch records and performance dashboards.
- Monitor KPIs such as OTIF (On Time In Full), dispatch adherence, delivery lead time, and logistics costs.
- Ensure compliance with company policies, statutory requirements, and audit standards.
3) Key Result Areas/Accountabilities:
Key Result Areas/Accountabilities
Supporting Actions
- On-Time Dispatch Performance
- On-Time Delivery Performance
- Dispatch Accuracy
- Reduction in Customer Delivery Escalations
- Logistics Cost Optimization
- Documentation Compliance
- Inventory & Order Fulfilment Efficiency
About Hindalco Industries
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