Job overview
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
- Work mode
- Remote
- Salary
- Not disclosed
- Category
- Transportation
- Posted
- Valid through
At a glance by CareerCola
- Company
- Amazon
- Role
- Transportation Representative, Transportation Representative
- Location
- Hyderabad, Telangana, India
- Employment type
- Full-time
- Work mode
- Remote
- Category
- Transportation
- Posted
- 4 Sep 2026
- Valid through
- 10 Oct 2026
About the role
Amazon | Location: Virtual, Telangana, India | Posted: 2026-09-04 | Ref 10529882
Official listing: https://www.amazon.jobs/en/jobs/10529882/transportation-representative-transportation-representative
Description
Description
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Basic Qualifications
- Graduation in any specialization from a recognized university.
- Ø Excellent communication skills (written and verbal).
- Ø Ability to communicate correctly and clearly with all customers
- Ø Good comprehension skills – ability to clearly understand and state the issues customers present
- Ø Ability to concentrate – follow customers issues without distraction to resolution
- Ø Work successfully in a team environment as well as independently
- Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Ø Excellent typing skills
- Ø Demonstrates an ability to successfully navigate websites
- Ø Demonstrates a proficient knowledge of email applications
Preferred Qualifications
- *Logistics background and Experience in similar role
- * Proficient in Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job details
- IND, TS, Virtual
- Supply Chain/Transportation Management
Skills
- Excel
- Logistics
- Transportation
- Carrier Management
- Network Operations
About Amazon
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